Bonon, home of the original coffee.
Bonnon seeks to provide high-quality coffee products and a reliable procurement experience, which illustrates the replacement, recovery and refunding mechanism, taking into account consumer rights and regulations in force in Saudi Arabia.
1. Application for replacement or recovery
* The client may apply for replacement or retrieval through the official mobile number for the service of the Bonnon agents posted on the site.
* Please provide customer service with the number of requests, the name of the client, the reason for the request, and attach photographs explaining the problem when needed.
* The request shall be reviewed and the customer shall be informed of the appropriate procedure in accordance with the status of the product, the reason for the request and the regulations in force.
2. Abolition of application prior to shipment
* The client may request cancellation within 24 hours of completion, by communicating with customer service.
* The request for cancellation shall be reviewed at the request processing or shipment stage.
* If the cancellation is accepted and the client is entitled to recover the amount, it shall be returned to the original payment method used in the procurement.
* This requirement does not limit any other rights established for the client under the applicable regulations.
3. Replacement of products
The client may request the replacement of the product where there is a defect, damage or discrepancy from the product requested, or in other cases where the regulations determine the right of replacement.
The condition of the product and the reason for the request shall be reviewed, and the customer shall be informed of the appropriate solution, whether by replacing, recovering or otherwise due process.
4. Restoration of coffee products
Considering the nature of coffee products and being consumer products:
* Please contact customer service before any product is returned.
* The status and opening of the packaging and the nature of the product may affect the possibility of recovery, in accordance with established regulations.
* If the product arrives damaged, defective or non-conforming, please inform customer service as soon as possible and clarify the problem.
* The opening of the packaging or the nature of the product shall not be used to deprive the client of a valid statutory right.
* Changes of opinion or unwillingness to produce are subject to regular controls applicable to the type and condition of the product.
5. Recovery of funds
* When the recovery is accepted or the client ' s entitlement to recover the amount is established, the amount due shall be returned to the original payment method used in the procurement process.
* The amount recovered shall not be transferred to a different means of payment from the original method, unless the applicable regulations and procedures permit this.
* The amount in the client ' s account relies on the procedures provided for payment and the bank.
* يتم توضيح أي رسوم أو تكاليف مرتبطة بالاسترجاع للعميل وفق الحالة والأنظمة المعمول بها.
6. تكاليف الشحن
تُحدد مسؤولية تكاليف الشحن المرتبطة بالاستبدال أو الاسترجاع بحسب سبب الطلب والحقوق النظامية للعميل. وفي حالات التلف أو العيب أو عدم مطابقة المنتج، تتم معالجة تكاليف الشحن وفق الالتزامات النظامية المطبقة.
7. الطلبات التي تم شحنها أو تسليمها
إذا تم شحن الطلب أو تسليمه، يمكن للعميل التواصل مع خدمة العملاء لطلب الاسترجاع أو الاستبدال. وتتم مراجعة الطلب بحسب حالة المنتج وسبب الاسترجاع والأنظمة المعمول بها، دون المساس بأي حق نظامي للعميل.
8. الشكاوى والمتابعة
يمكن للعميل متابعة طلب الاسترجاع أو تقديم شكوى عبر رقم الجوال الرسمي المعلن في موقع بونون. ويُرجى الاحتفاظ برقم الطلب وأي مراسلات متعلقة بالطلب لتسهيل المتابعة.
9. أحكام عامة
تخضع هذه السياسة للأنظمة واللوائح المعمول بها في المملكة العربية السعودية. وفي حال وجود تعارض بين أي بند في هذه السياسة وحق إلزامي مقرر للعميل بموجب النظام، يُعمل بالحكم النظامي.
Bonon, home of the original coffee.
رقم خدمة العملاء: [0509985559]
